Privacy policy

1. Who We Are

Handmade Organic Clothing (“we”, “us”, “our”) is operated by:

Data Controller: Hannah Franklin Business Name: BCR Handmade Organic Clothing Address: Wareham Road, Unit 158312, Courier Point, 13 Freeland Park, Poole, BH16 6FH, United Kingdom Email: hannah@handmadeorganicclothing.co.uk

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR).


2. Personal Data We Collect

We collect the following categories of personal data when you visit our website, place an order, create an account, or contact us:

  • Contact details: name, address, email, phone number

  • Order information: items purchased, order history

  • Payment information: processed securely by Shopify/PayPal/Klarna (we never see full card details)

  • Account information: login details, preferences

  • Communications: emails, messages, customer service enquiries

  • Device & usage data: IP address, browser type, cookies, analytics

  • Marketing preferences: newsletter opt‑ins

This aligns with your uploaded document, which states:

“Contact details including your name, address… Device information including information about your device, browser, or network connection…”


3. How We Collect Your Data

We collect data:

  • Directly from you (checkout, forms, emails)

  • Automatically via cookies and analytics

  • From Shopify (our website host)

  • From payment providers

  • From marketing tools (if you consent)


4. Lawful Bases for Processing

We process your data under the following lawful bases:

Purpose Lawful Basis
Processing and delivering your order Contract
Sending order updates Contract
Customer service Legitimate Interest
Email marketing Consent
Analytics & performance Consent
Fraud prevention & security Legitimate Interest
Accounting & tax compliance Legal Obligation

5. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders

  • Provide customer support

  • Send service emails (order confirmations, updates)

  • Send marketing emails (only if you opt in)

  • Improve website performance

  • Prevent fraud

  • Comply with legal obligations

6. Who We Share Your Data With

We only share your data with trusted third‑party processors who help us run our business:

  • Shopify (website hosting + checkout)

  • Payment processors: Shopify Payments, PayPal, Klarna

  • Email marketing: Shopify Email / Klaviyo / Mailchimp

  • Analytics: Google Analytics 

  • Marketing pixels: Meta, TikTok 

  • Delivery partners: Royal Mail, couriers

  • IT & security providers

Your uploaded document states:

“With Shopify, vendors and other third parties who perform services on our behalf…”

We do not sell your data.


7. Cookies

We use cookies to:

  • Run the website

  • Analyse traffic

  • Personalise content

  • Run marketing ads (only with consent)

You can accept, reject, or customise cookies at any time via our cookie banner.

8. Data Retention

We keep your data only as long as necessary:

  • Order records: 6 years (legal requirement)

  • Customer service messages: 12 months

  • Email marketing: until you unsubscribe

  • Analytics data: 26 months (Google default)

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, email: hannah@handmadeorganicclothing.co.uk


10. Complaints 

If you have concerns about how we handle your data, please contact us first at hannah@handmadeorganicclothing.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO).

From 19 June 2026, the ICO may require you to show that you contacted us first before they investigate.

11. International Transfers

As a Shopify‑hosted store, your data may be transferred outside the UK. Shopify uses approved safeguards such as Standard Contractual Clauses.


12. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect their data.


13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.


14. Contact Us

For any privacy‑related questions or requests, contact:

Email: hannah@handmadeorganicclothing.co.uk Address: Wareham Road, Unit 158312, Courier Point, 13 Freeland Park, Poole, BH16 6FH, United Kingdom